In a remarkable demonstration of patience and respect, Mike Dangers, an assessor, exemplifies the essence of "People Focused" care through his interactions with a persistent taxpayer. Despite the challenges of his own schedule and the demands of closing hours, Mike goes above and beyond by dedicating significant time to attentively listen to the taxpayer's concerns about his taxes.

This recurring scenario underscores Mike's unwavering commitment to providing a space for the taxpayer to voice his grievances. The taxpayer's visits, occurring every couple of months, reveal the depth of his concerns, and Mike's willingness to engage in these conversations speaks to his genuine desire to understand and address those concerns.

What sets this story apart is Mike's respect for the taxpayer's perspective, even in the face of potentially difficult or repetitive conversations. By actively listening, he validates the taxpayer's feelings and experiences, creating an environment where the taxpayer feels heard and valued.

Mike's actions are a testament to the power of "People Focused" care. He doesn't merely offer a quick solution or dismissive response; he invests time and effort into building a relationship based on empathy and understanding. His respectful and patient approach embodies the values of our organization, as he demonstrates that every interaction, no matter how lengthy or challenging, holds the potential to positively impact someone's experience.

In a world often marked by haste, Mike's ability to slow down and genuinely connect with the taxpayer is a source of inspiration. He reminds us that at the heart of every interaction lies an opportunity to uphold the principles of respect, patience, and empathy. This story serves as a reminder that our commitment to "People Focused" care can manifest in the simplest yet most meaningful acts, leaving a lasting impression on individuals and fostering a sense of community and connection. This approach describes the entire Assessors Office Team. They are all patient, respectful, and outstanding at what they do.