Contributed by
Beth Roettele
Employee Spotlight
Andrea Bloom
Impact
Improved Services, Improved Internal Relationships, Improved Problem Solving, Improved External Relationships, Public Confidence
Vital Support
In the midst of a bustling day, a moment of distress surfaced when a client, visibly agitated, sought the aid of a social worker. The client's story echoed a sense of vulnerability - a stolen wallet at the fair, carrying with it not only identification but also a SNAP card, emblematic of his vital support system. Beneath his frustration, there lay evident struggles with mental health. Yet, in this very moment, the stage was set for an exceptional display of the core value of "Professionalism" by Andrea Bloom - a value that goes beyond routine tasks and touches the very heart of human interactions.
Andrea's response bore the mark of true professionalism. With an unwavering commitment to respect and empathy, the she embraced the client's distress with open arms. The client wasn't just a case; he was a person, deserving of dignity regardless of circumstance. This recognition was transformative. It transcended the surface of the issue, addressing the very core of the client's emotional well-being. Andrea's actions were an embodiment of the essence of "People-focused" – a testament that within Aitkin County, putting people first is not just an adage but a living, breathing principle.
The effect was striking – the client's tension visibly dissipated in the face of compassion. The social worker's steadfast commitment to dignity worked wonders. A new SNAP card was issued, but more importantly, the client left with something intangible yet profound - a restored sense of self-worth. With his head held high, he walked away, not just with a replacement card, but with a renewed belief in the goodness of human interactions.
This episode served as a poignant reminder that our actions hold the power to shape lives. It wasn't just the client who was impacted, but also those who witnessed this moment unfold. Andrea's embodiment of the core values resonated throughout the organization, reaffirming the foundation upon which it stands. The narrative here isn't just about a social worker's response to a client's predicament; it's a celebration of a culture that fosters respect, empathy, and professionalism. It's a story that underscores the belief that every individual, regardless of their circumstances, deserves to be treated with dignity. In this, Aitkin County shines as a beacon of excellence, where the commitment to core values isn't just lip service, but a way of life.